Returns and Cancellations Policy
Solazone Returns and Cancellation Policy
We make every effort to ensure that your purchase suits your intended and stated purpose, and that it arrives in good order, in a reasonable amount of time.
If, for some reason you are not happy, we ask that you immediately email or call us to discuss the issue.
Our returns policy is as follows:
Goods may be returned within an expiry period of 30 days. After 30 days, we are not obliged to offer you any refund or exchange. To be eligible for a return, items must be unused and in the same condition that you received it, and returned in the original packaging, together with a copy of the original receipt or a proof of purchase.
Goods specifically ordered in for you, or made for you, cannot be returned.
Cancellations of projects ordered will incur a cancellation fee to cover the administrative costs. These costs may cover design work specific to the project, transportation, time on site, inward freight and delivery costs. Equipment specifically made for the project will be charged for. There will be a minimum of 10% charged for all cancelled projects, after the 10 day cooling off period.
Refunds (if applicable)
Refunds will only be issued for products that have been supplied and then found to be unfit for purpose, or arrive damaged. All freight damage must be advised to the delivery driver at the time of delivery, otherwise no claim for damage can be processed. If you simply change your mind, you may return goods within the 30 days for a credit note, but not a refund. Refunds may incur a 10% processing fee.
Sale items (if applicable)
Sale items cannot be returned. Only regular priced items may be returned.
Exchanges (if applicable)
We gladly exchange items that are found to be unsuitable, the wrong size, defective or damaged. Please advise us by email, explaining the problem, so that we can process the claim quickly.
You are wholly responsible for return of all items, in good condition.
Solazone cannot guarantee that we will receive your returned item, you are responsible for it’s return.
Shipping costs are non-refundable.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance.
If you receive a refund, any return shipping costs, and a processing fee, will be deducted from your refund.